General FAQ
If you have a question that is not listed - please email us at Support@getorli.com. Thank you!
Orli Bands are one size fits 95% of people!
Our bands fit wrist sizes from 4.5 inches in circumference on the smallest size to 7.5 inches in circumference on the largest size.
All of our crystals are ethically sourced and 100% natural. We source from high quality, US based suppliers. Our suppliers import crystals from various locations where they can find the highest quality stones for us.
Orli Bands rely on the same Medicinal principles as Acupressure. By stimulating the Pericardium pressure point with the natural crystals, the energy flows more freely throughout the body. This allows you to take advantage of the full-body benefits of our crystals to relieve muscle tension, promote blood circulation and activate the body's self-healing and regulatory systems.
Our crystals are custom shaped to ensure they are always in contact with your skin but you will barely notice! They are shaped to be as smooth as possible so it feels completely natural to wear an Orli band.
Each and every crystal has its own unique vibration and frequency. We select crystals for our bands based on these unique vibrations and the impact they can have on your physical and mental health.
Shipping policy
All shipments are sent via USPS First Class and will be sent out within 48 hours of the time the order was placed.
We ship to all US addresses including P.O. Boxes.
Your order should arrive within 3-5 days of shipment.
Returns and exchanges
In the event that you are unhappy with any of the products you purchased from our site, please contact us within thirty (30) days of your purchase to be eligible for a refund, replacement or exchange. If thirty (30) days have elapsed since your purchase, we cannot offer you a refund, replacement, or exchange. Upon receipt of your request, we will determine whether or not a refund or exchange is appropriate. Once we receive your refund request, we will provide clear instructions on how or if to return the products to us. Products must be in "like new" condition and contain both the protection bag and the box to be eligible for a refund. If we so determine that the product should be returned, we will provide you with a prepaid label to return your goods. Once your return is received, we will send you an email to notify you that we have received the returned products. We will also notify you by email of our approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time following approval. If your refund is approved, you will receive a refund for the cost of the item minus shipping cost for the initial shipment and return of the product.
We will provide a pre-paid shipping label.